Privacy Policy

1. Introduction

Riaz Power Solutions Inc. ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.riazpowersolutions.ca or contact us about our electrical services.

By using our website or services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and service address.
• Service Information: Details about your electrical project or service request.
• Communication Records: Records of your communications with us via phone, email, or website forms.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages (collected via cookies and similar technologies).

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our electrical services
• Respond to your inquiries and provide estimates
• Schedule and confirm service appointments
• Send service-related communications and updates
• Improve our website and customer experience
• Comply with legal obligations
• Send promotional offers or updates (only with your consent)

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences.

You can choose to decline non-essential cookies using the cookie consent banner displayed on our website. Note that declining some cookies may affect website functionality.

5. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website or conducting our business (e.g., email providers, scheduling software).
• Legal Requirements: When required by law, court order, or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact form submissions and service records are typically retained for 3 years.

7. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights (PIPEDA — Canada)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent for use of your information (subject to legal limitations)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us at: info@riazpowersolutions.ca

9. Third-Party Websites

Our website may contain links to third-party websites (such as Google Maps, social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Riaz Power Solutions Inc.
• 📧 Email: info@riazpowersolutions.ca
• 📞 Phone: 647-451-9926
• 🛡️ ECRA/ESA License #0718118